Question 1

What happens at my first visit?

Accepted Answer

Your first visit is a 40-minute appointment. You'll fill in your forms online beforehand, so just allow a few extra minutes for arriving and checking out. You'll talk through what's brought you in, your medical history and what you'd like to achieve. This is followed by a thorough examination of how you move, your posture and your muscles, including orthopaedic and neurological tests. We don't usually treat on the first visit. At your second visit, a 40-minute results session, we explain what we found and your personalised plan, and you have your first treatment at no extra cost.

Question 2

Should I see a chiropractor or a physiotherapist?

Accepted Answer

If you're not sure, book a free 20-minute spinal check. You'll have a chat with one of our team and a quick examination, so we can recommend the right practitioner for you. Because chiropractic, physiotherapy and massage are all under one roof at Hungerford Chiropractic & Physiotherapy Healthcare, you can move between them as your needs change.

Question 3

What conditions do you help with?

Accepted Answer

Common problems we help with include back pain, neck pain, sciatica, headaches, joint stiffness, sports injuries and pregnancy-related back and pelvic pain. We also offer rehabilitation after injury. If we think another professional is better placed to help you, we'll tell you and point you in the right direction.

Question 4

Do you offer any new patient offers?

Accepted Answer

Yes. New patients receive 30% off their new patient and results sessions for chiropractic or physiotherapy, just £84 in total. Your first visit includes a full consultation and examination. Your second visit is a results session where we explain our findings and your personalised plan, and it includes your first treatment at no extra cost. Your first 45-minute massage is £40 (usually £50). We take a 50% deposit (£42) when you book your chiropractic or physiotherapy new patient and results sessions, and full payment (£40) when you book a massage. Call 01488 683 666 to book.

Question 5

How much do appointments cost after the first two visits?

Accepted Answer

A chiropractic appointment is £50, a physiotherapy appointment is £55 and a 45-minute massage is £50. We accept all major credit and debit cards except American Express.

Question 6

How many sessions will I need?

Accepted Answer

It depends on the problem and how long you've had it. Many patients notice a difference within a few sessions. We check your progress regularly and adjust your plan as you improve. How often you come is always your choice.

Question 7

Do you see children and pregnant women?

Accepted Answer

Yes. We see patients of all ages, from birth, and throughout pregnancy. Techniques are adapted to each person's age, stage and comfort, and care for babies and children is very gentle. Your practitioner will explain everything before starting and will only go ahead with your consent.

Question 8

Does treatment hurt?

Accepted Answer

Treatment shouldn't hurt. Some people feel mild stiffness or soreness for a day or two afterwards, which settles quickly. If anything feels uncomfortable, tell your practitioner and they'll change their approach.

Question 9

Do I need a GP referral or insurance?

Accepted Answer

No, you don't need a GP referral to see us. If you have private health insurance, we're recognised by several insurers, including AXA and Vitality. We don't claim on your behalf, but we'll give you a receipt to claim yourself. Some insurers ask for a GP referral, so it's worth checking with yours first.

Question 10

Where are you and is there parking?

Accepted Answer

We're on the first floor of The Croft Hall, The Croft, Hungerford, West Berkshire RG17 0HY. There's first-come, first-served parking on site and on-street parking nearby. We're a short walk from Hungerford train station and on local bus routes.

Question 11

Is the clinic accessible?

Accepted Answer

The clinic is upstairs and reached by stairs only. There's no lift or step-free access. If stairs are difficult for you, please call us on 01488 683 666 before booking so we can talk it through

Question 12

What are your opening hours?

Accepted Answer

Monday 8am to 7pm, Tuesday 8am to 8pm, Wednesday 8am to 7.30pm, Thursday 8am to 8pm and Friday 8am to 1pm. We're closed at weekends. We offer same-day appointments when we have availability. Call 01488 683 666 or request an appointment online at any time.

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